NOYO Help Centre
How can we help you?
Browse by area, ask a question, or reach a real person. We will meet you where you are.
Browse by area
Nine places to start.
Find what you need by area. Every topic has a dedicated page and a direct route to support if you need it.
Account
Your account
Login, password, profile settings, notifications, privacy controls, and account deletion.
Billing
Membership and billing
Plans, upgrades, cancellations, refunds, and payment methods. Everything about your subscription.
Getting started
New to NOYO
How to begin your wellness journey. Self Assessment, choosing a programme, and your first session.
AI Companions
NOYO Companions
How your AI companion works, what it can and cannot do, session guidance, and safety information.
Programmes
Wellness programmes
Immersive Spaces, Emotional Healing, Sleep, Mindfulness, and more. Understanding each programme area.
Practitioners
Practitioners and facilitators
Joining the NOYO practitioner network, referral processes, and working with NOYO as a professional.
Privacy and safety
Privacy and data
How NOYO handles your data, GDPR rights, data deletion requests, and our safeguarding policies.
Accessibility
Accessibility
NOYO commitment to inclusive design, language support across 70 plus languages, and accessibility features.
AI and technology
Responsible AI
How NOYO AI systems work, clinical governance, safety frameworks, and our responsible AI principles.
Frequently asked
Common questions
The questions we hear most often, answered clearly and without jargon.
No. NOYO is a wellness and emotional support platform, not a clinical or medical service. Our AI companions provide emotional support and guided wellness experiences. They do not diagnose, prescribe, or replace licensed therapy. If you are experiencing a mental health crisis, please contact a qualified professional or use our crisis support service.
You can cancel at any time from your Account Settings. Go to Plans, then Manage Plan, then Cancel. You retain access until the end of your current billing period. The Free Tier is permanent and remains after cancellation.
Yes. Your personal data and session content are encrypted and never sold to third parties. We are fully GDPR-compliant and operate a strict data minimisation policy. You can request deletion of your data at any time. Read our Privacy Policy for full details.
NOYO currently supports 70 plus languages across our AI companion and content systems. Language availability varies by programme. We are continuously expanding. If your language is not yet fully supported, English is the default with partial support available in many others.
The Free Tier is permanent. It never expires. It includes unlimited Self Assessment, one lifetime wellness session, one INTT session, one meditation, and 10 minutes with an AI Companion. Immersive Spaces and full programme libraries require a paid plan. The Free Tier is a genuine starting point, not a trial.
NOYO Companions are built on proprietary frameworks including the Human Attunement Model and ERAS risk assessment. They listen, reflect, and guide. They do not diagnose or provide clinical care. Sessions are confidential and designed around your emotional needs. Meet your companion at companions.noyo.global.
Go to crisis.noyo.global. It has a breathing exercise, three immediate steps, and verified crisis lines for every region NOYO serves. If you are in immediate danger, call your local emergency services now.
Still need help
A real person will reply.
If you cannot find what you need here, we are always reachable. Every message is read by a human being.
Email support
Send us a message. We aim to respond within one business day, often sooner.
help@noyo.globalCrisis support
If you are in distress right now, this page has breathing exercises and global crisis lines.
crisis.noyo.globalTalk to a companion
Your companion is available now. You don't have to wait for a reply to find support.
companions.noyo.global